Product Support is available 9am to 6pm EST, and later by appointment, Monday through Thursday,
and 9am to 5pm EST on Friday. Our offices are closed for all major U.S. holidays. Support is not available
after 3pm EST the day before Thanksgiving, Christmas Eve, and New Year's Eve.
You may access your support resources in any of the following ways:
Email: Support@OmaticSoftware.com
Open a Case Online: http://omaticsoftware.com/Support/Support.aspx
Phone: (888) OMATIC-ME (888-662-8426), Option 2
Online Forums: http://www.omaticsoftware.com/Forums.aspx
Fax: 888-662-8426 (automatic fax recognition)
O-matic Software Product Support can assist you with:
-
Questions about or problems with the installation or upgrading of O-matic Software
-
Questions about or problems with the operation of O-matic Software
-
Error messages that occur when O-matic Software is running
-
Printing from O-matic Software
-
E-mailing from O-matic Software
-
The interface between O-matic Software and Blackbaud Software